![]() I suspect communication issues are arising between Apple and its delivery partner, as I received differing information from Apple representatives regarding this latest shipment’s status the very next day after the package was supposedly returned to the Apple Store. Make sure you don’t miss a delivery, and diligently monitor the shipment’s progress. ![]() Sometimes delivery to your home or business just makes more sense, but beware when choosing that option. I’m confident visiting the local store would have eliminated the errors I experienced. What could I have done differently? Visit your local Apple Storeįor starters, I could have just completed the orders in person at my local Apple Store. The Apple order issues I’ve experienced offer multiple lessons. What should you do when experiencing Apple order issues? Ultimately, I had to cancel that order, wait for a refund, then repeat the purchase. I then called Apple and spoke to a cheerful customer service representative named Stacy who, while trying earnestly to assist, provided information that conflicted with the text-based customer service representative and even Apple’s own IVR system. I contacted Apple customer service the next morning, again by text, only to experience a suddenly disconnected chat when I began asking specific questions regarding exactly what went wrong. Despite repeatedly being assured the product would be delivered that day, and despite the fact I never left my house while steadfastly keeping a watchful eye out for the courier, the package never arrived. This was not to be the case with my Friday evening order. A business equipment order for multiple products I placed some 18 months ago delivered on time and without a single error. To be fair, I should note that not all of my Apple delivery orders go bad. The trouble prevented me from being able to place a replacement order for several weeks. Subsequently I found myself in a frustrated and prolonged battle negotiating between my cellular provider and Apple, as each blamed the other for locking the authorization needed to migrate the corresponding telephone line following the canceled order. There was no option to just swing by an Apple Store or courier location to retrieve the box, nor was there an option to attempt a second delivery. That mistake was on me, but unfortunately the package was returned to Apple, and they canceled the order. In this case, I’d chosen Apple’s Delivers From Store Today option ( Figure A).įigure A Apple purchases can often be delivered to you the same day you place an order using its courier delivery option.Ī few years ago I failed to answer the door when Apple’s contracted courier delivered an iPhone. I was particularly disappointed because Apple rightfully owns a reputation for quality customer service, yet this was not the first time I’d experienced trouble with an Apple order. The courier had already had the package in its possession for several hours, at that point, and my residence is only 10 or 15 minutes from the Apple Store with traffic. That’s when I lost faith and suspected I was beginning an odyssey that would not end well. Regardless, Apple’s representative insisted there were “no worries about the delivery” because “our order management team is making sure that you’ll receive your order within the day” and “Its just that sometime we are having a hard time booking grab thats why we do hope for your understanding.” I added that I was particularly concerned now because clicking Apple’s shipment tracking link directed me to an Uber message stating the order had been canceled. OneDrive: Which is best for Mac, iPad and iPhone users? (free PDF) (TechRepublic) The customer service representative told me not to worry: “It should be there on or before Today 16:30-18:30.” When I noted the time was now 19:58, I was told: “We do assure that you will receive your order within the said date within within today.” Hours after Apple reported a courier picked up my paid purchase and said the package was out for delivery, I contacted Apple customer service via text to share concerns the delivery window Apple promised had come and gone 90 minutes earlier. That’s just what occurred on a Friday evening a few weeks ago. ![]() ![]() For more info, visit our Terms of Use page.Īfter authoring technical articles for two decades, I sometimes sense a problem or issue I’m experiencing will become the subject of an article. This may influence how and where their products appear on our site, but vendors cannot pay to influence the content of our reviews. We may be compensated by vendors who appear on this page through methods such as affiliate links or sponsored partnerships. Here's what to do when your AirPods, iPhone, iPad or Mac purchase or delivery goes sideways. What to do when your Apple order goes wrongĪpple orders don't always go as planned. ![]()
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